Shipping policy

Below is a clean Shopify-ready Shipping Policy for Paws & Planet.

Shipping Policy

At Paws & Planet, every product is made especially for you once your order is placed. This helps reduce overproduction and supports more thoughtful, sustainable shopping.

Order Processing

Most orders are processed and prepared for shipment within 2–7 business days after your order is confirmed.

Because our products are made on demand, processing times may vary slightly during busy periods, holidays, or promotional events.

Shipping Times

Estimated delivery times depend on your location and the product ordered.

As a general guide:

Region	Estimated Delivery Time
Australia	5–15 business days
United States	3–10 business days
United Kingdom & Europe	5–15 business days
Rest of World	10–25 business days

Please note that delivery estimates are not guaranteed and may be affected by customs, carrier delays, weather, or high-volume periods.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, product type, and the number of items in your order.

Multiple Shipments

Some items may be produced and shipped from different fulfilment partners. This means your order may arrive in more than one package and at different times.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available.

Please allow up to 48 hours for tracking information to update after dispatch.

Incorrect Shipping Details

Please ensure your shipping address is correct before placing your order.

If an order is returned due to an incorrect or incomplete address, we may need to charge an additional shipping fee to resend the item.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Paws & Planet is not responsible for delays caused by customs processing.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will help investigate with the shipping carrier or fulfilment partner.